Ebestore – Privacy Policy

Last updated: August 8, 2025

Thank you for using Ebestore. This Privacy Policy explains what information we collect, how we use it, and your choices. By using the app, you agree to the practices described here.

1. Who we are

Controller: Ebenet LLC (“we”, “us”, “our”).
Contact: marketing@ebenet.net / admin@ebenet.net
Support: https://ebenet.net/contact-us/

2. What this policy covers

This policy applies to the Ebestore mobile application and related services provided by Ebenet LLC.

3. Information we collect

Account information: name, email address, and user role (e.g., club, association, photographer, player). These may be created by an administrator on your behalf.
Credentials: password (stored securely using industry-standard hashing; we never store plain-text passwords).
App permissions you grant (optional):
- Camera: to capture photos/videos for upload if you are authorized.
- Photo Library: to select and upload media or save approved media to your device.
- Microphone (if recording video with audio).
Usage data: basic technical events (e.g., login time, download actions) for security/audit and to ensure the service works as intended.

We do not collect sensitive personal data (such as precise location, financial information, or biometric identifiers) and we do not track users for advertising.

4. How we use the information

Authenticate users and enforce role-based access to media.
Provide core features (browsing galleries, downloading authorized media, uploading where enabled).
Maintain security, prevent abuse, and support users.

5. Legal bases (if you are in the EEA/UK)

Performance of a contract (to provide the app and its features).
Legitimate interests (security, fraud prevention, service improvement).
Consent (when you grant optional device permissions).

6. Sharing of information

We do not sell or rent personal data. We may share limited data with service providers who help us operate the app (e.g., cloud hosting) under contracts that require them to protect your data and use it only for our instructions.

7. Storage and security

Media and related data are stored securely using Amazon Web Services (AWS S3).
Access is protected by authentication and role-based permissions.
We apply administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure, but we aim to use industry best practices.

8. International transfers

Your information may be processed and stored in data centers outside your country. Where applicable, we use appropriate safeguards (such as standard contractual clauses) to protect your data in cross-border transfers.

9. Data retention

We keep personal data only as long as necessary to provide the service and for legitimate business purposes (e.g., security logs). When no longer needed, we delete or anonymize it.

10. User-generated content

Only authorized users (e.g., photographers, admins) may upload content and must comply with our guidelines and applicable law. We may remove content that violates policies or rights.

11. Your rights

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your data, and to object or restrict certain processing.

To exercise your rights or request account deletion, contact: admin@ebenet.net.

12. Children’s privacy

The app is intended for use by organizations and their authorized members. We do not knowingly collect personal data from children without appropriate authorization from their organization and/or guardian, in accordance with applicable law.

13. Cookies and tracking

The mobile app does not use advertising trackers. If any web components are used (e.g., a support site), they may use essential cookies; see that site’s notice for details.

14. Changes to this policy

We may update this policy from time to time. If we make significant changes, we will notify you in the app or via email and update the “Last updated” date above.